FAQs
Smarter IT Starts Here
Common QUestions
Most Popular Questions.
Have questions about our services, support model, or how we work? You’re not alone. Below are answers to the most common questions we receive from Melbourne businesses looking for reliable, responsive, and secure IT support. If you don’t see what you’re looking for, feel free to contact us directly – we’re here to help.
We provide managed IT support, cybersecurity, cloud solutions, Microsoft 365 management, backups, disaster recovery, and IT consulting for Melbourne-based businesses.
We support businesses of all sizes—from solo operators to enterprise clients—with flexible, scalable IT solutions tailored to your needs.
Yes! Our entire support team is locally based in Melbourne, ensuring fast response times, on-site availability, and no overseas call centres.
Absolutely. We offer 24/7 monitoring and emergency IT support, so you’re covered any time of day or night.
No. We offer flexible month-to-month agreements with no lock-in contracts—our goal is to earn your trust, not trap you.
We support businesses across education, healthcare, legal, financial services, non-profits, manufacturing, and more.